Our approach
We sell services, not physical products, so there is nothing to return. Our rule is simple: you see the work before you pay for it, and if we do not deliver what was agreed in writing, you get your money back for the part we did not deliver. If you are ever unsure, contact us first and we will put it right.
Website previews
Our standard website service is priced in writing for each engagement, based on the scope agreed. A five-page website includes two rounds of revisions and 30 days of fixes after delivery.
Before payment. The preview is free. We build a homepage preview from your real business and show it to you. You pay only after you have seen it and approved it. If you do not approve it, you pay nothing and the preview is removed.
After payment, before launch. If you cancel after paying but before the site is launched or connected to your domain, we will refund the amount paid less the value of any work already completed for you, if any. We will tell you what that amount is before we process the refund.
After launch. Once the site is launched and handed over to you, the amount paid is for work already completed, so it is not refundable. The exception is if we did not deliver what was agreed in writing: in that case you are entitled to a refund of the amount paid for the part we did not deliver.
Other services
For other services (digital transformation, distribution and wholesale, ecommerce, AI audits, local SEO, and social media), refunds are as agreed in writing for that engagement. The same principle applies: if we do not deliver what was agreed in writing, you are entitled to a refund of the amount paid for the undelivered part. Work already completed and delivered as agreed is not refundable.
The 30-day fix period
For 30 days after delivery, we fix anything that does not match the agreed scope, at no extra cost. The fix period covers corrections to what was agreed. It does not cover new features, new pages, or a redesign, which are quoted separately.
Cancelling
You may cancel an engagement at any time by emailing [email protected] or using the contact page. If you cancel before payment, nothing is owed and any preview is removed. If you cancel after payment, the terms above apply. If a website has been paid for and launched, it remains your property after cancellation.
How to request a refund
Email [email protected] or use the contact page, and tell us what was agreed, what was delivered, and why you are asking for a refund. We will respond within 5 business days. If a refund is approved, we will process it within 10 business days to the original payment method. Refunds are made in US dollars to the same card or account used for the payment.
Chargebacks
If you believe you have been charged incorrectly, please contact us first so we can check it and put it right. Opening a chargeback with your bank or card provider before talking to us slows the process down for both sides, and we may not be able to help until the chargeback is resolved.
Questions
If anything in this policy is unclear, email [email protected] or use the contact page before you pay, and we will explain it.
Axney & Co LLC, 1001 S MAIN ST STE 600, Kalispell, MT 59901. This policy was last updated in November 2026.